Our expertise is based on over 15 years of continuous operation as a maintenance repairs call centre.
Pinnacle Connect has a well-established national customer base which includes parts of Scotland, the Midlands, North East, South West, South East and London.
Our client portfolio is predominantly drawn from the social housing and public sector with us historically providing enhanced services to the established links and relationships we have fostered through Pinnacle psg's other service offerings.
As well as our established links with RSLs, local authorities, TMOs, ALMOs and public bodies, we also provide equivalent services for a plethora of private and limited companies, ranging from facilities management and mechanical and engineering, to private landlords and estate services.
Pinnacle Connect continues to offer a diverse range of call centre services to both the private and public sectors, tailoring services to the specific needs of both the housing provider and/or the contractor.
Testimonials
"Always professional and customer focused. Staff have been associated with Pinnacle Connect for some years as Wellingborough Homes and prior to that as the housing services of Wellingborough Council.
"On transfer of their housing stock to Wellingborough Homes there was no hesitation by them in retaining Pinnacle Connect for the excellent after hours service."
Wellingborough Homes,Ray Whittaker, Head of Property Services
"Chelmer Housing Partnership has been using Pinnacle Connect since 2005 to answer our out of hours emergency repair calls.
"Our tradesmen are very pleased with the quality of the information Pinnacle psg staff provide them, which means they know exactly what the emergency job is. Pinnacle psg also provide a Lone Workers scheme which the tradesmen use to ensure their safety.
"Our customers are also pleased with Pinnacle psg, with 90% satisfied with the service received in April 2009. In addition, Pinnacle psg are able to assist with answering our daytime calls, which is beneficial in times of system failure or to cover for company training days."
Chelmer Housing Partnership,Andrew Mann, Customer Services Manager
"I would like this opportunity to thank you and your staff for the very good service you have provided to Community Trust Housing for our out of hours service.
"You and your staff have kept us informed and updated at all times and provided us with monthly breakdown figures on how many calls, flats and contractors attending these properties. I hope this will continue and again thank you for all your help."
Community Trust Housing,Gordon Sinclair, Technical Services Officer
"Pinnacle Connect provides an effective and efficient out of hours service to Pathmeads Housing Association.
"Their daily reports on works undertaken the night before are always delivered in a timely fashion and they are extremely responsive when furnishing us with additional updates and information if requested. As the Customer Services Manager at Pathmeads, I feel that the service provided is second to none and the staff are always accessible even at short notice."
Pathmeads,Ursula Delaney, Customer Services Manager
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