Pinnacle Connect also provides additional services in several different areas of support.
- Daytime Cover
- Customer Satisfaction Surveys
- 24 Hour Service
- Disaster Recovery
- Lone Worker Support
- Consultancy
- Environmental and Anti-Social Behaviour
If you wish to talk about any of the services below in more detail, please call Amanda McDuff on 07515 328955 or send an email
Daytime Cover
Pinnacle Connect can provide temporary or prolonged daytime cover, should your day office be unable to function, or if you wished us to take your calls to cover Staff Training; Christmas Party Cover; Team Meetings or even management away days.
24 Hour Service
We are able to offer your organisation a full 24 hour service, providing you with a seamless solution to your maintenance call handling requirements.
Lone Worker Support
Pinnacle Connect can provide a 24 hour, 365 day, fully automated warning system for 1 or 1000 separate lone workers from any business sector. Pinnacle Connect’s lone worker system allows lone workers the freedom to effectively manage for themselves the potential risks of working alone, without the need for any specialist equipment or training. Lone worker support gives your staff the peace of mind to safely work alone in an increasingly dangerous and unpredictable environment, and fulfils your Health and Safety responsibilities as an employer.
Customer Satisfaction Surveys
The measurement of customer satisfaction is becoming more and more important, as is the provision of surveys that have been independently carried out. Our trained staff are able to carry out these surveys (without leading customers) delivering robust data from which you are able to ascertain true levels of customer satisfaction.
Disaster Recovery
In terms of business continuity, disaster recovery is critical. Pinnacle Connect can provide you with a business continuity solution whereby we can manage your calls during this stressful time. We can also provide solutions for your resourcing needs by offering facilities in our premises for your clients' staff. This would ensure that resources would be available for an immediate response from Pinnacle Connect until the client resources arrive on site.
Consultancy
We can provide specialists who can impart our knowledge and expertise in developing or implementing your call centre. We have a broad base of skills in all aspects of call centre management and operation and we have the experience in understanding what residents really value and how to respond quickly and effectively to those demands.
Environmental and Anti Social Behaviour
In conjunction with a number of existing customers we have developed anti-social behaviour and environmental services lines which are processed and handled on their behalf during the day and/or Out-of-Hours (OoH).
Call Back Service
